1. Introduction
At Dicopharm, we aim to deliver dental supplies to dental professionals, clinics, hospitals, dental laboratories, and other eligible customers through a convenient and reliable online shopping experience.
This Shipping Policy explains our order processing procedures, shipping charges, delivery timelines, shipment tracking, and the steps to follow if a shipment is delayed, damaged, or incomplete.
This policy applies to orders placed through Dicopharm.in and should be read alongside our Terms and Conditions, Refund Policy, and Return Policy, where applicable.
2. Delivery Locations
Dicopharm aims to deliver eligible products across India, subject to courier service availability, product restrictions, and delivery coverage.
Delivery availability may depend on the destination PIN code and the type of product ordered.
Before placing an order, customers should provide a complete and accurate delivery address, including:
- Recipient’s name.
- Business, clinic, hospital, or laboratory name, where applicable.
- Building number, street, and locality.
- City, state, and PIN code.
- Valid mobile number and other requested contact details.
If a location is not serviceable by our available shipping partners, we will contact the customer where possible to discuss the available options.
3. Order Processing Time
Orders are processed after successful order placement and payment confirmation, where applicable.
Our estimated order processing time is 1–2 business days, excluding Sundays and public holidays unless otherwise communicated.
Processing may take longer in certain circumstances, including:
- High order volumes or promotional periods.
- Product availability or supplier delays.
- Orders requiring additional verification.
- Bulk orders or special procurement requirements.
- Products requiring special handling or regulatory checks.
Order processing time is separate from the estimated shipping and delivery time.
4. Shipping and Delivery Time
Our estimated delivery time is 2–7 business days after dispatch, depending on the destination, courier service, and product availability.
Delivery timelines are estimates and may vary based on:
- Destination PIN code and distance.
- Courier service availability.
- Weather conditions or transportation disruptions.
- Public holidays and regional restrictions.
- High shipping volumes.
- Customs, regulatory, or other applicable checks, where relevant.
If a significant delay occurs, we will make reasonable efforts to provide an update through the contact details associated with the order.
For urgent or bulk dental supply requirements, customers may contact our team before placing an order to confirm availability and estimated delivery timelines.
5. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.
Shipping costs may vary according to factors such as:
- Delivery location.
- Shipment weight and dimensions.
- Courier service selected.
- Product handling requirements.
- Order value or applicable promotional offers.
Any free-shipping offer will be subject to the eligibility conditions displayed with that offer.
For bulk orders or special delivery arrangements, additional shipping terms may apply if disclosed and agreed upon before the order is completed.
6. Order Confirmation
After placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.
The confirmation may include the order number, purchased products, order value, delivery information, and payment status.
Please review the order details carefully. If you notice an incorrect address, contact number, product, or quantity, contact our customer support team as soon as possible.
Address or order changes may not be possible once processing or dispatch has begun.
7. Shipment Tracking
Where tracking is available, shipment details or a tracking link may be shared after the order has been dispatched.
Customers can use the provided tracking information to check shipment progress through the relevant courier service.
Tracking updates may take some time to appear after dispatch. If tracking information is unavailable or has not changed for an extended period, please contact our support team for assistance.
8. Delivery Attempts and Unsuccessful Deliveries
Our shipping partners may attempt delivery according to their standard procedures.
Delivery may be unsuccessful if:
- The recipient is unavailable.
- The delivery address is incomplete or incorrect.
- The recipient’s phone number is unreachable.
- Access to the delivery location is restricted.
- The courier cannot service the destination at the time of delivery.
- The recipient refuses delivery.
If a delivery attempt fails, the courier may arrange another attempt or follow its applicable shipment return procedure.
If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or another customer-related issue, we will contact the customer where reasonably possible to determine the next steps.
Any additional shipping charges or deductions will be assessed according to the disclosed order terms, the circumstances, and applicable law.
9. Inspection Upon Delivery
Customers are encouraged to inspect the external packaging upon receipt and verify the delivered items against their order.
Where possible, check:
- Whether the package appears damaged or tampered with.
- Whether the correct products and quantities have been delivered.
- Whether the product packaging is intact.
- Whether applicable batch numbers and expiry information are present and legible.
If a package is visibly damaged, tampered with, or appears incomplete, please document the issue with photographs and contact Dicopharm promptly.
Do not use products that appear damaged, contaminated, expired, or otherwise unsuitable for use.
Reporting an issue promptly helps us investigate the shipment, coordinate with the courier, and determine an appropriate resolution. It does not remove any rights you may have under applicable law.
10. Damaged, Incorrect or Missing Products
If you receive a damaged product, an incorrect item, or an order with missing products, contact our customer support team as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the issue.
- Photographs of the product and packaging, where available.
- The shipping label or parcel details, where relevant.
- Batch or expiry details, where applicable.
We will review the information and determine an appropriate resolution under our Return and Refund Policy and applicable law. Depending on the circumstances, this may include a replacement, refund, delivery of missing items, or another suitable remedy.
Please retain the original packaging and affected products until our team provides further instructions.
11. Delayed, Lost or Undelivered Shipments
Although we work to facilitate timely delivery, shipments may occasionally be delayed or misplaced during transit.
If your order has not arrived within the estimated delivery period, contact us with your order number and tracking details, if available.
We will make reasonable efforts to coordinate with the courier or shipping partner to investigate the shipment.
If an order is confirmed lost, cannot be delivered, or cannot be fulfilled, we will assess the appropriate resolution, including a replacement or refund where applicable.
Nothing in this policy limits any remedy required under applicable law.
12. Products Requiring Special Handling
Certain dental supplies may require special packaging, storage, temperature control, or transportation arrangements.
The shipping method and delivery availability for such products may depend on manufacturer instructions, product characteristics, courier capabilities, and applicable legal requirements.
If a product cannot safely or legally be shipped to a particular destination, we may contact the customer to discuss the available options.
Customers should follow the manufacturer’s instructions when storing products after delivery.
13. Bulk and Institutional Orders
Dicopharm serves dental clinics, hospitals, laboratories, and other eligible business customers.
For large-volume orders, institutional purchases, or orders involving multiple products, processing and delivery timelines may differ from standard orders.
Our team may confirm stock availability, estimated dispatch dates, shipping arrangements, and any applicable charges before accepting or fulfilling such orders.
Customers with urgent requirements are encouraged to contact us before placing their orders.
14. Order Cancellation and Shipping
Cancellation requests should be submitted as early as possible.
Orders that have not yet been dispatched may be eligible for cancellation, subject to our cancellation terms and applicable law.
Once an order has been dispatched, cancellation may not be possible through the standard process. Any return, refund, or other resolution will be handled according to our Refund Policy, Return Policy, and applicable law.
Where an order cannot be fulfilled by Dicopharm, the applicable refund will be processed in accordance with our Refund Policy and legal obligations.
15. Force Majeure and Circumstances Beyond Our Control
Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, transportation disruptions, government restrictions, public emergencies, or significant courier network interruptions.
In such circumstances, we will make reasonable efforts to communicate relevant delays and facilitate delivery when services resume.
This provision does not remove obligations or consumer remedies that cannot lawfully be excluded.
16. Contact Us
For questions about order processing, shipping charges, tracking, delivery delays, or shipment-related issues, please contact our customer support team.
DICOPHARM Customer Support
- Website: https://dicopharm.in
- Email: dicopharm@gmail.com
- Phone/WhatsApp: +91 883 861 0103
- Business Address: #215, FIRST FLOOR, THILLAI NAGAR,
GANDHI NAGAR POST, NLC ARCH GATE,
NEYVELI – 607308, CUDDALORE DT, TAMIL NADU
Please include your order number and registered contact details when contacting us about an existing shipment.
We appreciate your trust in Dicopharm and aim to provide a dependable delivery experience for your dental supply requirements.
DICOPHARM — Your Dental Supplies Partner.